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Airbnb is a global platform that connects property owners with travelers looking for a place to stay. It has become incredibly popular over the years, with over 150 million users worldwide.
However, while Airbnb can be a great way to earn extra income, it’s not always easy to navigate.
One of the problems that Airbnb hosts can face is “Property turned off,” which can result in their listings being removed from the platform.
This article will explore what “Property turned off” means, what causes it, and what you can do if it happens to you.
What is “Property Turned Off”?
“Property turned off” is a term used by Airbnb to describe a situation where a host’s listing has been removed from the platform.
This can happen for a variety of reasons, such as the host violating Airbnb’s terms of service, receiving guest complaints, failing to respond to booking requests or inquiries, canceling bookings, or being unreliable or unresponsive.
Causes of “Property Turned Off”
Airbnb is a worldwide known brand, and the reason behind its success is they don’t compromise on quality.
In order to maintain top-notch quality, Airbnb keeps a strict check on the hosts and sometimes ends up delisting their property.
Let’s discuss some reasons your property is delisted from Airbnb.
Violation of Airbnb’s Terms of Service
One of the most common causes of “Property turned off” is a violation of Airbnb’s terms of service.
This can include things like renting out a property that doesn’t belong to you, misrepresenting your property or its amenities, using fake reviews or profiles, or engaging in fraudulent activity.
If Airbnb suspects that you’ve violated their terms of service, they may remove your listing from the platform.
Guest Complaints
Another reason why a property may be turned off is due to guest complaints.
This can include anything from the property not being as described, to issues with cleanliness, to problems with the host’s behavior.
If guests complain about your property, Airbnb may investigate the issue and decide to remove your listing from the platform.
Failure to Respond to Booking Requests or Inquiries
Another common reason a property may be turned off is a host’s failure to respond to booking requests or inquiries.
Airbnb expects hosts to respond to all inquiries and booking requests within 24 hours, and failure to do so can result in your listing being removed from the platform.
Cancellation of Bookings
If a host cancels a booking, it can also result in their property being turned off.
While cancellations can sometimes be necessary, if you cancel too many bookings, it can be seen as a sign of unreliability, and Airbnb may decide to remove your listing from the platform.
Unreliable or Unresponsive Behavior
Finally, if a host is seen as unreliable or unresponsive, it can also result in their property being turned off.
This can include things like not showing up for check-in, not responding to guest messages or requests, or failing to address issues with the property.
What to Do If Your Property Is Turned Off
If your property is turned off, taking action immediately is important. Here are the steps you should take:
Contact Airbnb
First, you should contact Airbnb and ask them why your property has been turned off.
They will usually provide you with a reason, which can help you understand what steps you need to take to get your property reinstated.
Understand the Reason for the Property Being Turned Off
Once you know why your property has been turned off, you can begin to understand the situation better.
Take the time to carefully review the reason and consider whether it was due to a mistake on your part, or if it was something that was out of your control.
This can help you determine what steps you need to take to fix the issue.
Take Corrective Action
If the reason for your property being turned off is due to something that you can fix, take action to correct the problem as soon as possible.
For example, if the issue is with cleanliness, make sure to thoroughly clean your property before submitting a request to have your listing reinstated.
Provide Evidence of Corrective Action
When you contact Airbnb to have your listing reinstated, make sure to provide evidence of the corrective action you’ve taken.
This can include photos of your clean property, communication with guests showing that you’ve addressed any issues, or other documentation that shows that you’ve taken steps to fix the problem.
Request a Review of the Decision
If you believe that your property was turned off unfairly, you can request a review of the decision.
This will allow Airbnb to review the situation and determine whether your property should be reinstated.
Keep in mind that this process can take some time, so be patient while waiting for a decision.
Take Preventative Measures to Avoid Future Issues
Finally, once your property is reinstated, take preventative measures to avoid future issues.
This can include things like being more responsive to guest inquiries and requests, being more diligent about cleanliness, and ensuring that you’re following Airbnb’s terms of service.
How to Avoid “Property Turned Off” as a Host
While it’s not always possible to avoid having your property turned off, there are steps you can take to reduce the likelihood of it happening. Here are a few tips:
Ensure Compliance with Airbnb’s Terms of Service
The best way to avoid having your property turned off is to ensure that you’re complying with Airbnb’s terms of service.
This means not engaging in fraudulent activity, being truthful about your property and its amenities, and following all of Airbnb’s guidelines.
Maintain Clear Communication with Guests
Another important factor in avoiding “Property turned off” is maintaining clear communication with guests.
Respond to inquiries and booking requests promptly, and make sure that you’re addressing any issues or concerns that guests may have.
Be Responsive to Booking Requests and Inquiries
In addition to maintaining clear communication, it’s important to be responsive to booking requests and inquiries.
Make sure that you’re responding to all inquiries within 24 hours, and try to be as accommodating as possible to guests.
Be Reliable and Accountable
One of the best ways to avoid “Property turned off” is to be reliable and accountable.
Make sure that you’re showing up for check-ins, addressing any issues promptly, and following through on any promises you make to guests.
Keep Your Property in Good Condition
Finally, it’s important to keep your property in good condition. This means making sure that it’s clean, well-maintained, and fully stocked with all of the amenities that guests expect.
Conclusion
“Property turned off” is a frustrating issue that can affect Airbnb hosts of all experience levels.
While it’s not always possible to avoid having your property turned off, by following the tips outlined in this article, you can reduce the likelihood of it happening.
Remember to be responsive to guest inquiries, maintain clear communication, and ensure that your property is in good condition at all times.
By doing so, you’ll be well on your way to being a successful Airbnb host.
