I Locked Myself Out of Airbnb – What Now?

Getting locked out of your rental can happen even when you’re being careful.  It’s easy to leave the rental without taking the key, especially since you’re not used to the place.

If you’re locked out for whatever reason, do not fret. Airbnb provides extensively on their website on the next course of action for both hosts and guests in case of a lost key.

It could be quite stressful but fortunately, with the right guide, you can address the problem fast.

What Do You Do If You’re Locked Out of Airbnb

First things first, how did you get locked out of the rental?  This may happen in a variety of ways. Maybe you locked the keys inside the property.

If you unknowingly lock your rental keys inside, then, the locks do not have to be changed.  Your host or a locksmith might be able to allow you in without changing the locks.

The case might be different if you lost your keys and don’t remember where you dropped them.

If you’ve locked yourself out of an Airbnb rental, here are some steps you can take to resolve the situation:

Contact the Host

Reach out to your Airbnb host immediately to inform them about the situation. They should be able to provide assistance or coordinate with you to resolve the issue.

Use the Airbnb messaging system. Otherwise, you can call the host if you have their contact information. Most guests would have a backup key.

In most cases, hosts are accommodating and want to ensure their guests have a positive experience.

They might be able to provide you with a spare key. Some can remotely unlock the property or arrange for someone to assist you with gaining access.

After reaching out to the host, give them some time to respond to your message or call. Keep in mind they might not be available immediately.

However, they should get back to you as soon as possible. If your host provides you with a solution to regain access to the rental, follow their instructions accordingly.

Offer to Pay for a Replacement

You could offer to cover the cost of a new key or a lock installation. Some hosts would charge fees ranging from $50-$100 for lost keys.

Also, you could offer to cover any other related expenses in the event of a lost key. Although the host might not even want payment, it’s always preferable to offer.

Check for Alternative Access

While waiting for a response from the host, thoroughly check the property for any other possible entry points. Possibly, spare keys may have been hidden nearby.

Also, look for lockboxes, hidden key holders, or any other methods of access that the host may have provided.

Review the House Manual or Listing

Check the Airbnb listing or house manual or the listing on the website. It might contain instructions or emergency contact information regarding lockouts.

The host might have provided specific details on what to do in such situations.

What to Do If the Host Can’t Be Reached?

Contact Airbnb Support

If you’re unable to reach the host or require immediate assistance, contact Airbnb customer support.

Also, the Airbnb resolution center is available in case you encounter any trouble during your reservation. You can reach out to them through the Airbnb website.

You can also look for the local customer support number if available.

Consider Nearby Resources

Depending on the circumstances, you might consider reaching out to local locksmiths or property managers.

They might be able to help you gain access to the rental. Calling a locksmith might be tricky. You might have to show proof of residence before the lock can be changed.

Find Nearby Accommodation

If you cannot regain access to the rental property immediately, consider finding alternative accommodation nearby.

Airbnb customer support may also be able to assist you with finding an alternative place to stay. Ensure that you do not stray far away from the area while you’re waiting for a means of rescue.

Document the Situation

To protect yourself and ensure a smooth resolution, take photos or videos of the locked-out situation.

Also, document any attempts made to contact the host or Airbnb support. You should also inform them of your intentions to involve local resources.

Refer to the Advocacy Team

Let’s say you have already reached out to Airbnb’s regular customer support and the issue remains unresolved. You can ask Airbnb’s advocacy team to step in and help resolve the situation.

The advocacy team is responsible for handling more complex issues and disputes. They can escalate the matter if necessary.

When Should You Consider Other Options?

You should consider exploring nearby resources, such as local locksmiths or property managers. Do this when you have exhausted other options and are still unable to gain access to the Airbnb rental.

Host Unresponsive

If you’re unable to reach the host or haven’t received a response within a reasonable timeframe, a practical step to take would be reaching out to nearby resources.

Time-Sensitive Situation

You might have an urgent need to access the rental. Perhaps retrieving important belongings, or if it’s late at night, it may be necessary to seek assistance from nearby resources.

Host Unable to Provide Immediate Help

Even if the host is responsive, they may not be able to assist you immediately. They might be tied down to their location or other commitments.

Accidentally Locked Yourself Out of Airbnb, Whose Fault Is It?

Locking yourself out of an Airbnb rental would typically be considered the responsibility of the guest rather than the host.

As a guest, it’s important to take reasonable precautions to prevent situations like lockouts from occurring.

It’s advisable to double-check that you have your keys or access codes before leaving the rental. In this situation, assigning blame may not be the most productive approach to resolving the situation.

Instead, focus on finding a solution.

Can You Ask the Airbnb Host for a Refund After Locking Yourself Out?

If you accidentally lock yourself out of an Airbnb rental, it is generally not Airbnb’s responsibility to provide a refund.

Although it’s always worth contacting the host to explain the situation and ask for their assistance, there is no guarantee of a refund.

The host’s decision may depend on their own policies, availability, and the circumstances surrounding the lockout. To understand better, check out Airbnb’s refund policy.

Who Pays for the Locksmith Service?

Ordinarily, in case of a lock emergency, your rental host will cover the whole cost of a locksmith’s services.  However, in some situations like this, you most likely have to pay the price.

This however depends on the details of the case. Keep in mind that when you involve local resources like locksmiths, you may be responsible for any costs incurred.

Therefore, consider the potential expenses and balance them against the urgency of the situation. Before proceeding, make sure to document any attempts to contact the host.

It is crucial to maintain open communication with both the host and Airbnb throughout the process. This would guarantee you a swift resolution.

Of course, it can be frustrating to be locked out. However, remain patient and cooperative with the host and Airbnb support as they work to resolve the issue.

Lastly, the circumstances of each situation are unique. Therefore, it’s essential to communicate with the host and Airbnb support promptly. They can find the best solution for your specific circumstances.